Ted
LANGo
The ROC: Resource Optimization Center
Managing the efficiency, productivity, and performance of business operations.
Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology
01 PROFESSIONAL
BUSINESS OPTIMIZATION SERVING:
CALL VOLUME
400M ANNUAL+
CUSTOMERS
190M+
STAFF
30,000+
CONTACT CENTERS
85
COUNTRIES
8
02 PORTFOLIO
MY LATEST WORK. SEE MORE >
03 Experience
2013-PRESENT
METLIFE
Vice President, Global Enabling Services
Global optimization of workforce management, reporting & analytics, risk, quality, L&D, sourcing, and platform management for MetLife's contact centers.
2007-2012
COMCAST
Vice President, National Contact Centers
Targeted strategic optimization of a $1.8B budget in areas of workforce management, 3rd party vendor management, desktop technology, call routing and IVR platforms for Comcast contact center operations.
2003-2007
CLEARTEL COMMUNICATIONS
VP, Customer Service & Contact Center
Contact center and NOC leader, managing tactical daily operations while completing the integration of four acquisitions, consolidating offshore and onshore contact centers
1998-2003
GTE / BBN TECHNOLOGIES
Director of Wholesale Sales
Led a team of inside sales professionals that generated $45M+ annual revenue through wholesale of IP services to the national and international ISP markets.
1993-1996
DATA PLUS
ISP Architect & Sales Account Manager
Sales and service for Wisconsin business community; computer networking, technical support, repair, website design, and Internet solutions.
CONTACT
Drop me a note, I'm always looking to connect with others and share tips, tools and resources for optimizing business operations!
Tel: 1-954-854-8069