
Ted
LANGo
The ROC: Resource Optimization Center
Managing the efficiency, productivity, and performance of business operations.
Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology

01 PROFESSIONAL
BUSINESS OPTIMIZATION SERVING:
CALL VOLUME
400M ANNUAL+
CUSTOMERS
190M+
STAFF
30,000+
CONTACT CENTERS
85
COUNTRIES
8


02 PORTFOLIO
MY LATEST WORK. SEE MORE >

![Ted_Lango_Incident_Management]](https://static.wixstatic.com/media/9755be_a29e99cbb65d4ece9a97be5fdc1db60a~mv2.jpg/v1/fill/w_980,h_420,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/9755be_a29e99cbb65d4ece9a97be5fdc1db60a~mv2.jpg)

03 Experience
2022-PRESENT
INTRADIEM
Senior Vice President
Reinventing customer service. Thought leadership applied to revolutionize your approach to employee experience, customer experience, and expense optimization.
2013-2022
METLIFE
Vice President, Global Enabling Services
Global optimization of workforce management, reporting & analytics, risk, quality, L&D, sourcing, and platform management for MetLife's contact centers.
2007-2012
COMCAST
Vice President, National Contact Centers
Targeted strategic optimization of a $1.8B budget in areas of workforce management, 3rd party vendor management, desktop technology, call routing, and IVR platforms for Comcast contact center operations.
2003-2007
CLEARTEL COMMUNICATIONS
VP, Customer Service & Contact Center
Contact center and NOC leader, managing tactical daily operations while completing the integration of four acquisitions, consolidating offshore and onshore contact centers.
1998-2003
GTE / BBN TECHNOLOGIES
Director of Wholesale Sales
Led a team of inside sales professionals that generated $45M+ annual revenue through wholesale of IP services to the national and international ISP markets.