Ted

LANGo

The ROC: Resource Optimization Center

Managing the efficiency, productivity, and performance of business operations.

Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology

01 PROFESSIONAL

BUSINESS OPTIMIZATION SERVING:

CALL VOLUME

400M ANNUAL+

CUSTOMERS 

190M+ 

STAFF

30,000+

CONTACT  CENTERS

85

COUNTRIES

8

 

02 PORTFOLIO

MY LATEST WORK. SEE MORE >

03 Experience

2013-PRESENT

METLIFE

Vice President, Global Enabling Services

Global optimization of workforce management, reporting & analytics, risk, quality, L&D, sourcing, and platform management for MetLife's contact centers.

2007-2012

COMCAST

Vice President, National Contact Centers
Targeted strategic optimization of a $1.8B budget in areas of workforce management, 3rd party vendor management, desktop technology, call routing and IVR platforms for Comcast contact center operations.

2003-2007

CLEARTEL COMMUNICATIONS

VP, Customer Service & Contact Center
Contact center and NOC leader, managing tactical daily operations while completing the integration of four acquisitions, consolidating offshore and onshore contact centers

1998-2003

GTE / BBN TECHNOLOGIES

Director of Wholesale Sales

Led a team of inside sales professionals that generated $45M+ annual revenue through wholesale of IP services to the national and international ISP markets.

1993-1996

DATA PLUS

ISP Architect & Sales Account Manager

Sales and service for Wisconsin business community;  computer networking, technical support, repair, website design, and Internet solutions. 

CONTACT

Drop me a note, I'm always looking to connect with others and share tips, tools and resources for optimizing business operations!

Tel: 1-954-854-8069

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© 2020 by Ted Lango