Ted

LANGo

The ROC: Resource Optimization Center

Managing the efficiency, productivity, and performance of business operations.

Highly analytical, innovative, and organized with a history of developing effective strategies for overcoming challenges and improving operations through the application of sound business expertise and advanced technology

01 PROFESSIONAL

BUSINESS OPTIMIZATION SERVING:

CALL VOLUME

400M ANNUAL+

CUSTOMERS

190M+

STAFF

30,000+

CONTACT CENTERS

COUNTRIES

PROFESSIONAL

02 PORTFOLIO

MY LATEST WORK. SEE MORE >

Roc1

Ted_Lango_Incident_Management]

Ted_Lango_IVR

03 Experience

2022-PRESENT

INTRADIEM

Senior Vice President

Reinventing customer service. Thought leadership applied to revolutionize your approach to employee experience, customer experience, and expense optimization.

2013-2022

METLIFE

Vice President, Global Enabling Services

Global optimization of workforce management, reporting & analytics, risk, quality, L&D, sourcing, and platform management for MetLife's contact centers.

2007-2012

COMCAST

Vice President, National Contact Centers

Targeted strategic optimization of a $1.8B budget in areas of workforce management, 3rd party vendor management, desktop technology, call routing, and IVR platforms for Comcast contact center operations.

2003-2007

CLEARTEL COMMUNICATIONS

VP, Customer Service & Contact Center

Contact center and NOC leader, managing tactical daily operations while completing the integration of four acquisitions, consolidating offshore and onshore contact centers.

1998-2003

GTE / BBN TECHNOLOGIES

Director of Wholesale Sales

Led a team of inside sales professionals that generated $45M+ annual revenue through wholesale of IP services to the national and international ISP markets.

CONTACT

Drop me a note, I'm always looking to connect with others and share tips, tools and resources for optimizing business operations!

Tel: 1-954-854-8069

CONTACT

PORTFOLIO

EXPERIENCEO